Legal warning



In compliance with Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce (LSSI CE), we inform users of the data of the company that owns this website:

Responsable

-Domination Social: Eutópica S.L.
-CIF / NIF: B65450876
-Commercial Name: Eutópica
-Domestic Social: C / Sant Ferràn, 18 - nave 11 - P.I. Almeda - 08940 Cornellà de Llobregat (Barcelona)
-Responsible for Security: [Aarón Manso Simón] (info@eutopica.com)

Contact

-Phone: 933776662
-eMail: info@eutopica.com
-Form contact online: https://www.eutopica.com/en/contactenos
-Profiles on social networks: https://www.facebook.com/eutopica, https://twitter.com/eutopica, https://www.youtube.com/channel/UCo55UX6DQA80GQ7yUW6fiKg, https://plus.google.com/+TodoConfettiCornell%C3%A0deLlobregat, https://www.instagram.com/eutopica/

Records:

-Inscribed in the Mercantile Registry of Barcelona: Volume 42290, Folio 128, Page B 407054 Inscription 1st
-Registration of Treatments in accordance with the RGPD: Customers / Suppliers, Mailing Lists, Employees, Selection of Personnel and Web Users.
-Name of domain (website): https://www.eutopica.com/en/

OBJECT

"Eutópica SL" (hereinafter, "Eutópica"), responsible for the website, makes available to users the present document with which it intends to comply with the obligations set forth in Law 34/2002, on Services of the Company of Information and Electronic Commerce (LSSI-CE), as well as inform all users of the website about what the conditions of use of the same.

Any person accessing this website assumes the role of user, committing to the observance and strict compliance with the provisions set forth herein, as well as any other legal provision that may be applicable.

"Eutópica" reserves the right to modify any type of information that may appear on the website, without there being any obligation to pre-advise or inform the users of said obligations, being understood as sufficient with the publication on the website.


DATA PROTECTION

"Eutópica" is deeply committed to complying with the Spanish regulations for the protection of personal data, and guarantees full compliance with the obligations laid down, as well as the implementation of the security measures provided for in art. 9 of Law 15/1999, on the Protection of Personal Data (LOPD) and its Development Regulation, as well as for compliance with the General Data Protection Regulations (RGPD) (EU) 2016/679. In accordance with these regulations, we inform that the use of our website requires that we provide certain personal data through registration forms or contact, or by sending emails, and that these will be subject to treatment by "Eutópica". The sending of this personal data constitutes the express consent to the treatment of the same, although this consent is revocable. More information in our "Privacy Policy".


INTELLECTUAL PROPERTY, REGULATIONS AND FORUM

The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and / or graphics are the property of "Eutópica" or, if applicable, have a license or authorization expressed by the authors.

All the contents of the website are duly protected by the rules of intellectual and industrial property, as well as registered in the corresponding public registers, and the reproduction and / or publication, total or partial, of the website, nor its processing, is not allowed. computer, its distribution, dissemination, modification or transformation, without the prior written permission of the same.

The designs, logos, text and / or graphics outside of "Eutópica" and that may appear on the website, belong to their respective owners, who are themselves responsible for any possible controversy that may arise with respect to them. In any case, "Eutópica" has the express and prior authorization by them. "Eutópica" recognizes in favor of its owners the corresponding rights of industrial and intellectual property, not implying its mere mention or appearance on the website the existence of rights or any responsibility of the provider over them, as well as endorsement, sponsorship or recommendation by part of it.

The user can use the material that appears on this website for personal and private use, being forbidden its use for commercial purposes. "Eutópica" will watch over the compliance of the above conditions, as well as the proper use of the contents presented in its web pages, exercising all civil and criminal actions that correspond to it in the case of infringement or breach of these rights by the user .


APPLICABLE LAW AND JURISDICTION

These Terms of Use of the website are governed in each and every one of its extremes by Spanish law. The language of drafting and interpretation of this legal notice is Spanish. For the resolution of all disputes or issues related to this website or the activities developed therein, Spanish legislation will apply, to which the parties expressly submit, being competent to resolve all disputes arising or related to their use the Courts and Tribunals of Cornellà de Llobregat.

Cookies policy




Use of cookies on the web

In compliance with Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce we inform you of the use of cookies in the websites and applications of "Eutópica", in order to facilitate and improve the navigation to users, remembering where you navigated on the website, preferences and display settings, and offering each user information that may be of interest.


What are cookies?

A cookie is a file that is downloaded to your computer or the device you use (Smartphone, tablet, connected TV ...) when accessing certain web pages or applications. Cookies allow, among other things, to collect statistical information, provide certain technical features, store and retrieve information about the browsing habits or preferences of a user or their team and, depending on the information they contain and the way in which they use Your equipment can be used to recognize the user. A cookie is stored on a computer in order to identify the browser while interacting with our websites or applications. A website can set a cookie in the browser if the browser's preferences allow it. A browser only allows a website to access the cookies it establishes, not those established by other websites.


Why are cookies important?

"Eutópica" uses these cookies for operational reasons (for example, session cookies), and for ease of use, to make browsing on the web easier and more user friendly, for example, remembering aspects of the user such as your language, country, browser , etc... Certain cookies are essential for you to use our services.


Types of cookies

Technical Cookies: to help improve the quality of our service, including storing user preferences, search results, as well as tracking user trends.

Statistical cookies: they collect information about the date of visit, the URL and the title of the website visited. The reports generated with this information will be purely statistical giving information about the navigation behavior anonymously.

Session cookies: they keep information of the type of user, saving the user's nickname to avoid entering it page by page, it also saves encrypted information and information about the user's favorites.

Analytical Cookies: are used to track the search engine from which the website was visited and what search terms were used to find it, calculate the time spent on the web in each session and the number of times the user has visited the page.

On this website the following cookies are used:

-Our Cookies

Cookie

Name

Purpose

De Sesión

PrestaShop-55a9b246a8e1d898b8dcda63bccb18ea, PrestaShop-7252d86c7d6fbb94b70b8b7be47a8d6d

These cookies are used by the PHP encryption language to allow the SESSION variables to be saved on the web server. This cookies is essential for the operation of the web.

-Cookies of third parties

Cookie

Name

Purpose

Analíticas

__ga, __gat; __gid

Google Analytics Statistical reports on how users find the website and how they use it: pages visited, time of stay, type of browser... More information

Other cookies

On the site of "Eutópica", third-party cookies are installed to all visitors, even if they are not registered users in the corresponding platforms. For example, Facebook, Doubleclick or Google cookies: Cookies web page of Facebook, Cookies web page of Google.

Types of cookies by expiration

Cookies used in "Eutópica" are persistent, that is, they are permanently installed in your browser and are activated every time you visit the site, as long as their use is not disabled.


Configuration of cookies

To know the way in which to configure the management of cookies in your browser you can consult the following links of the main browsers and devices:

-For Internet Explorer™ -For Safari™ -For Chrome™ -For Firefox™ -For Opera™ -For Edge

Acceptance of cookies

When you access this website or application for the first time, you will see a window where you are informed of the use of cookies and where you can consult this "Cookies Policy". If you consent to the use of cookies, continue browsing or click on any link it will be understood that you have consented to our cookies policy and therefore the installation of cookies on your device or device.

If you want, you can change the cookie settings at any time, setting your browser to accept, or not, the cookies you receive or for the browser to notify you when a server wants to save a cookie. We inform you that in the case of blocking or not accepting the installation of cookies, it is possible that certain services are not available without the use of these or that you can not access certain services or take full advantage of everything our websites and applications. offer.

"Eutópica" thanks you for consenting to the acceptance of cookies, this helps us obtain more precise data that allow us to improve the content and design of our web pages and applications to adapt them to your preferences.


Confirmation about privacy and use of Cookies:

1º) The User accepts that Eutopica.com will use "cookies" to facilitate the use of the page. Cookies are files created in the user's browser to register their activity on the site, they have a limited temporary validity and in no case, they are used to collect personal information.

2nd) The User can delete or block cookies by configuring their browser, notwithstanding that, in some cases, this may influence their ability to use the site.

Privacy Policy



"Eutópica" informs users of the website about its policy regarding the treatment and protection of personal data of users and customers that may be collected by navigation, product acquisition or contracting services through its website . In this sense, "Eutópica" guarantees compliance with current regulations on the protection of personal data, reflected in the Organic Law 15/1999 of December 13, Protection of Personal Data and Royal Decree 1720/2007 , of December 21, which approves the Development Regulation of the LOPD, and the General Data Protection Regulation (RGPD) (EU) 2016/679.


SECURITY MEASURES

In compliance with current legislation on data protection, users are informed that, in "Eutópica", technical and organizational measures have been adopted in accordance with the provisions of the aforementioned regulations. The personal data that are collected in the forms are the object of treatment, only, by the staff of "Eutópica" or the Treatment Managers established here. Appropriate security measures have been adopted for the data provided and, in addition, all the technical means and measures at your disposal have been installed to prevent the loss, misuse, alteration, unauthorized access and theft of the data that we provide. facilitate.


TRUTHFULNESS OF DATA

The Customer or User states that all data provided by him is true and correct and agrees to keep them updated, communicating, to "Eutópica", any modification thereof. The user will be responsible for the veracity of their data and will be solely responsible for any conflicts or disputes that may arise due to the falsity of the same. It is important that, in order to keep the personal data updated, the user informs "Eutópica" whenever there has been any change in them. Otherwise, we can not answer for your veracity.


EXERCISE OF RIGHTS

The LOPD and the RGPD grant interested parties the possibility of exercising a series of rights related to the processing of their personal data. As long as the user's data is subject to treatment by "Eutópica", they may exercise their rights. To do this, the user must go, providing documentation that proves your identity (ID or passport), by email to info@eutopica.com, or by written communication to the address that appears in our legal notice. Said communication must reflect the following information: Name and surname of the user, the request for request, the address and the supporting data.

The exercise of rights must be performed by the user. However, they may be executed by a person authorized as legal representative of the authorized party. In this case, the documentation proving this representation of the interested party must be provided.

The user may request the exercise of the following rights:

  • Right to request access to personal data.
  • Right to request rectification (in case they are incorrect) or deletion.
  • Right to request the limitation of their treatment, in which case they will only be kept by "Eutópica" for the exercise or defense of claims.
  • Right to object to the treatment: "Eutópica" will stop treating your data, unless for legitimate reasons or the exercise or the defense of possible claims have to continue treating.
  • Right to the portability of the data: in case you want your data to be processed by another firm, "Eutópica" will facilitate the portability of your data to the new manager.


In the case that consent has been granted for a specific purpose, the user has the right to withdraw the consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

If a user considers that there is a problem with the way in which "Eutópica" is handling his data, he can direct his claims to the Security Manager or to the data protection authority that corresponds, being the Spanish Data Protection Agency the one indicated in the case of Spain.

CONSERVATION OF DATA

The disaggregated data will be preserved without a deletion period. Regarding Customer data, the period of conservation of personal data will vary depending on the service that the Client contracts. In any case, it will be the minimum necessary, being able to stay until:

  • 4 years: Law on Infractions and Sanctions in the Social Order (obligations in terms of affiliation, registrations, cancellations, payment of salaries...); Arts. 66 and next General Tax Law (accounting books ...)
  • 5 years: Art. 1964 Civil Code (personal actions without special term)
  • 6 years: Art. 30 Commercial Code (accounting books, invoices ...)
  • 10 years: Art. 25 Law on the Prevention of Money Laundering and Financing of Terrorism.


Users of mailing lists or those uploaded by "Eutópica" to pages or profiles of RRSS, will be retained until the user withdraws the consent.

Data of candidates (C.V.), if any: In case the candidate is not selected, "Eutópica" may keep his / her curriculum stored for a maximum of two years to be included in future calls, unless the candidate states otherwise.


OBTAINING AND PROCESSING DATA

"Eutópica" has the duty to inform the users of its website about the collection of personal data that can be carried out, either by sending email or filling in the forms included in the website. In this sense, "Eutópica" will be considered as Responsible for the data collected through the means described above.

At the same time "Eutópica" informs users that the purpose of processing the data collected includes the attention of requests made by users, inclusion in the contact list, the provision of products or services and the management of the relationship commercial. The operations, procedures and technical procedures that are carried out in an automated or non-automated manner and that enable the collection, storage, modification, transfer and other actions on personal data, are considered as Treatment of personal data.

The Website of "Eutópica" has an SSL encryption, which allows the User to securely send your personal data through the contact forms of the website.

"Eutópica" offers users a series of telematic mechanisms for the collection and processing of their personal data, for the purposes previously envisaged. The personal data provided in a telematic way, either through email, contact forms on this website or online contracting will be used for the commercial and administrative management of customers and users of the company. These data will be processed through servers managed by Factoría Digital, which is also the company that provides e-mail services, and which will be considered as the Treatment Manager.

On the other hand, the mail and name data will be incorporated into a database for the sending of commercial communications and managing the subscription to the services requested by the client or user, managed through the Mailchimp servers, which will also have the In charge of the Treatment. You can unsubscribe at any time by clicking on the link that you will find in our communications, or by directing a request to exercise your right to the company in charge of the Treatment or to "Eutópica".

As established by the LSSICE, "Eutópica" undertakes not to send commercial communications without identifying them as such. For this purpose, the information sent to customers for the maintenance of the existing contractual relationship will not be considered commercial communication.

In any case, only the precise data will be obtained in order to perform the contracted service, or to be able to adequately respond to the request for information made by the user.

Sometimes, personal data will be provided through links to third-party websites. In this case, at no time will the "Eutópica" staff have access to the personal data that the Client provides to said third parties.

SOCIAL NETWORKS

"Eutópica" has a profile on the main social networks of the Internet (Facebook, Twitter, Youtube, Instagram, Google+), being recognized in all cases Responsible for the treatment of the data of its followers, fans, subscribers, commentators and other user profiles (hereinafter, followers) published by "Eutópica". The treatment that "Eutópica" will carry out with said data within each one of the aforementioned networks will be the one that the social network allows to the corporate profiles.

"Eutópica" will be able to inform its followers, when the law does not prohibit it, by any means that the social network allows about its activities and offers, as well as providing personalized customer service. In no case "Eutópica" will extract data from social networks, unless the user's consent is specifically and explicitly obtained for this purpose (for example, to hold a contest).


MANAGERS OF TREATMENT IN THE UNITED STATES

"Eutópica" uses Mailchimp's mail marketing services and Dropbox Inc storage services. In addition, "Eutópica" makes use of the US social networks Facebook, Twitter, YouTube, Instagram and Google Plus.

The user expressly and unequivocally accepts their consent for the processing of their data and for the international transfer thereof to this service provider company.


COMMUNICATION OF INFORMATION TO THIRD PARTIES

"Eutópica" will not give or communicate to any third party your data, except in the legally foreseen cases or when the provision of a service implies the need of a contractual relationship with a treatment manager, and always in accordance with the general conditions approved by the user prior to contracting the same. Thus, when contracting our services, the user accepts that some of them may be, totally or partially, subcontracted to other persons or companies, which will be considered as Managers of the Treatment, with which the corresponding confidentiality contract has been agreed, or adhering to their privacy policies, established in their respective web pages. It also accepts that some of the personal data collected will be provided to these Treatment Managers, when necessary for the effective performance of the contracted service. The user may refuse to transfer your data to the Treatment Managers, by written request, by any of the aforementioned means.


CONFIDENTIALITY

The information provided by the customer will, in any case, be considered confidential, without being able to be used for other purposes than those related to the contracted services or products purchased from "Eutópica". "Eutópica" undertakes not to disclose or disclose information about the client's claims, the reasons for the advice requested or the duration of his relationship with the latter.


VALIDITY

This privacy and data protection policy has been drafted by LOPDPRO®, a data protection company, on May 22, 2018, and may vary depending on the changes in regulations and jurisprudence that may occur, being the responsibility of the data owner reading the updated document, in order to know their rights and obligations in this regard at all times.

Esta política de privacidad y de protección de datos ha sido redactada por LOPDPRO®, , a día 22 de Mayo de 2018, y podrá variar en función de los cambios de normativa y jurisprudencia que se vayan produciendo, siendo responsabilidad del titular de los datos la lectura del documento actualizado, en orden a conocer sus derechos y obligaciones al respecto en cada momento.

Terms of use



This Website contains texts prepared for informational or informational purposes only, which may not reflect the current status of legislation or jurisprudence, and which refer to general situations, so that its content should not necessarily be applied by the user to cases concrete.

On this website, the services offered by "Eutópica" are detailed. Its use implies acceptance of the following conditions, declining to make any claim on them:

a) The use of this website is aimed at people of legal age.

b) "Eutópica" may modify the content of the website, its services, rates, guarantees, etc., at any time and without prior notice.

c) "Eutópica" can make available to the user links or other elements that allow access to other websites belonging to third parties. We do not market the products and services of these linked pages, nor do we assume any responsibility for them, nor for the information contained in them, nor for their veracity or legality, nor for any effects that may arise. In any case, "Eutópica" It states that it will proceed to the immediate withdrawal of any content that may contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities of the content in question. .

d) The prices indicated on the website, if any, will be valid except for typographical errors, and subject to changes without prior notice.

e) It is not necessary to register on the web, or provide any type of personal data, to navigate through it.

f) "Eutópica" can not guarantee the uninterrupted or totally error-free operation of this website. Therefore, we are not responsible for any damage caused by the use of this site.

g) "Eutópica" offers its services and products indefinitely, being able, however, to suspend the provision of the same, unilaterally and without prior notice.

h) "Eutópica" will not be liable for damages, own or to third parties, caused by misuse of this website by the client.

i) The user undertakes not to use this website or the services offered in it for the performance of activities contrary to the law, public order or these conditions.

j) "Eutópica" is not responsible for viruses that have their origin in a telematic transmission infiltrated by third parties generated in order to obtain negative results for a computer system.

k) "Eutópica" is not responsible for the information and content stored, by way of example but not limited to forums, chat's, blog generators, comments, social networks or any other means that allows third parties to publish content in a timely manner. independent on the provider's website. Notwithstanding and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, "Eutópica" is made available to all users, authorities and security forces, and actively collaborating in the withdrawal or blocking of any content that could affect or contravene the national, or international legislation, rights of third parties or morality and public order. In the event that the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.

l) This website has been reviewed and tested to work properly. In principle, the correct operation can be guaranteed 365 days a year, 24 hours a day. However, "Eutópica" does not rule out the possibility of certain programming errors, or that occur causes of force majeure, natural disasters, strikes, or similar circumstances that make it impossible to access the website.

m) The opinions expressed in them do not necessarily reflect the views of "Eutópica". The content of the articles published on this Website can not be considered, in any case, a substitute for legal advice. The user must not act on the basis of the information contained in this Website without first resorting to the corresponding professional advice.

In short, the user is solely responsible for the use made of the services, content and links included in this website.

Contract Conditions



1) Legal conditions for the purchase in Eutópica

These legal contracting conditions regulate the use of the on-line store of the website www.eutopica.com, for which Eutópica S.L., hereinafter Eutópica, is legally responsible.


2) Applicable regulations.

This electronic contract is concluded under Spanish regulations and specifically under the legal regime imposed by Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE) and General Law 03/2014 for the Defense of Consumers and Users (LGDCU).

The electronic contract will not be filed by a third party and the language for its conclusion is Spanish. These general conditions may be saved and reproduced at any time by the user making a purchase through the options of your Internet browser, and must be accepted before proceeding to the payment of the order.


3) Purchase Process.

Buying in Eutópica is easy and simple, you just have to follow the following steps:

1º.- Select the products you wish to acquire from among those offered by Eutópica. In the product description you will have all the necessary information. If you need to know more do not hesitate, ask us.

2nd.- Once you have selected the products you wish to buy, you must click on the "Add to cart" button, and the product will be included in your shopping cart. If you wish, you can continue adding more products to the cart, or proceed directly to the payment.

3º.- After the selection of products, a summary will appear identifying the selected items. Finally, to continue with your order, you must press the "Confirm" button.

4º.- At the end of your purchase, you have the option to do so by registering, or make a quick purchase without registration (as a guest user). When you register, you must indicate your contact information and address, and in your next purchases you will not have to enter your data again.

5th.- Finally, you must choose the means of payment for your order from among those offered by Eutópica (see section 4).

6º.- Once the order process is finished, Eutópica will send you an email in which the details of the order will be detailed. If you do not receive this email within 24 hours, or if you notice any error in the data entered, please contact us by any of the following means:

Calling 933776662
Notifying you in the "Contact" section of this website
Writing to the email address info@eutopica.com

Eutópica communicates that it has at your disposal claim sheets, in the postal address that appears in the legal notice of this web page.


4) Forms of payment.

Eutópica has several payment methods to facilitate your purchase:

Cash on delivery (payment upon receipt of the order)
Wire transfer
Credit or debit card
PayPal
Payment in store
Next, we specify the conditions for each of these forms of payment.


Cash on delivery (payment upon receipt of the order)

In this payment method, you will pay the delivery person when receiving the order at your home.
This method of payment entails an additional cost of € 3.50 on the price of the order, due to the commission of the parcel company.


Wire transfer

Eutópica offers you the possibility of making the payment of the order through a transfer in our bank accounts:

Banco Caixabank - IBAN: ES36 2100 0505 7102 0018 5311.

Bankinter Bank - IBAN: ES59 0128 0502 9305 0000 1507

If you decide on this payment option, once your order is completed, the necessary data to make the bank transfer will appear on screen. In addition, we will send you an email with the amount of the order, the concept you must indicate and the account number. It is important that, at the time of the transfer, indicate as a concept the reference of your order, provided by Eutópica in the email, to expedite the billing and the sending of the order.

Transfers can take up to 48 hours to be effective, keep it in mind in the delivery times. Once confirmed, the payment will proceed to billing, packing and shipping the order. If you wish to speed up this process you can send us an email with the receipt to info@eutopica.com.


Credit or debit card

Payment by credit or debit card is made through the secure payment gateway of the Caixabank bank. Through this payment method, Eutópica never collects or manipulates any customer data related to your card number. All the data is processed directly by the Caixabank bank, so that Eutópica can always offer the highest security, transparency and confidentiality in the transaction.

The cards currently supported by the payment gateway are Visa, Mastercard and Maestro, in addition to those belonging to the 4B, Red 6000 and Servired networks. If you have any questions, contact us and we will assist you to clarify any concerns.


àPaypal

Make the payment with your PayPal account. Through this method of payment, Eutópica never collects or manipulates any banking data. All data is processed directly by Paypal, so that Eutópica can always offer the highest transparency, security and confidentiality in the transaction.


àDelivery in store

Eutópica offers you the option to pick up your order in our own facilities, in C / Sant Ferrán, 18 - nave 11 - P.I. Almeda - 08940 Cornellà de Llobregat (Barcelona).


5) Shipping conditions.

Shipments will be made to Peninsular Spain, Balearic Islands, Canary Islands, Ceuta and Melilla and to Portugal. The shipment will be made by the express courier company Zeleris, DB Schenker, Correos Express or MRW.


The cost will be free for orders over € 50 in the Peninsula and € 100 in Portugal. The price and term of the carriage will be:

Peninsula: € 4.95 24h / 48h working days (standard delivery)
Baleares: € 7,5 48 / 72h working
Canary Islands: Depending on the volume of purchase
Portugal: € 10 up to € 99.99 when ordered.



In some cases and depending on the availability of the product (stock break), our staff will contact you to give you a solution and to inform you of the delivery time once the selected product is available.


The courier company usually delivers during business hours, so if you have any preference of time for delivery, you can tell us in the comment of the order and will try to comply (to the extent of the route and time possibilities of the transport company ).


6) Taxes, fees and tariffs.

à Sale of products to the Peninsula:


The RRP of the items with shipping address to the Peninsula and the Balearic Islands includes VAT.

à Sale of products to Canary Islands Ceuta and Melilla:

The RRP of the items with shipping address to the Canary Islands, Ceuta and Melilla and, in general, any country other than Spain, does not include VAT. The price indicated in each article is the final price of the same for shipments to these CCAA.
Eutópica will not be responsible for the DUA or the import and tax expenses (ISPI, IGIC), fees or tariffs generated at the destination customs, if applicable.

7) Pricing policy.

The prices are expressed in Euros, and are valid except for typographical errors. In the event that there is a manifest error in the fixing of the price that appears in the product file, the price established for said product will prevail in the informative email that we will provide when we detect the error.


8) Returns.

At Eutópica we wish you satisfaction with your order. Therefore, we provide you with several methods to return an item that may not fit your needs or expectations. Possible cases of return or withdrawal:

A. The product is wrong, has a defect or has been damaged during transport:

We pay attention that all our items and shipments are in perfect condition. Yes, even so, you get an erroneous or defective article, contact us immediately through info@eutopica.com or call us at 933776662. Before opening the product, verify that the packaging matches the requested: color, size, finish, etc. In case of any anomaly, also make an immediate claim, before opening the seal or its packaging.

When the product has been damaged during transport it is essential that you inform us within 14 calendar days of receiving the goods and that you note the incident on the delivery note of the carrier.

The products must be returned so that they are protected, including them inside a box or protective bag. Eutópica makes available to the buyer a transport company for the withdrawal of the goods, completely free of charge. If you wish to return the goods with a transport company different from the one proposed by Eutópica, and the selected transport company offers higher rates, you must assume the difference in transport cost.

B. Withdrawal:

We do not want you to keep anything that you do not like, that's why you can return an item if it does not fit your expectations. Therefore, according to the provisions of the Consumer Law, you have the Right of Withdrawal, under which you can return the product.

The exercise of this right of withdrawal must be carried out within a maximum period of 14 calendar days from receipt. You must notify us, through the email info@eutopica.com, of your decision to cancel the purchase made (you can use the following form of withdrawal form, if you wish).

In order to exercise this right, the product must be in perfect condition and keep the original packaging, as well as all parts. In case the products do not arrive in perfect conditions Eutópica reserves the right to pay a lower amount in the refund, a circumstance that will be notified to you.

The refund of the purchase price will be made once the condition of the merchandise has been verified, through the same means of payment used in the purchase and, in any case, in a maximum of 14 calendar days from the reliable reception of the request of withdrawal, provided that Eutópica is the one who manages the collection of the article. In case you return the item through a transport company of your choice, the period of 14 days will begin to compute since Eutópica has knowledge of the shipment of the merchandise or, failing that, from the receipt of the same.

The expenses of return derived from the exercise of the right of withdrawal, will be borne by the buyer.

The exercise of the right of withdrawal on products with an expiration of less than one month will not be accepted. Nor will refunds of personalized items, nor sealed items that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.

C. If you have not received the order yet:

If you have not yet received the order and you wish to cancel or modify it, you only have to inform us of the changes you want to make, without this entailing any cost in case your order has not yet been processed.

Contact For Returns:

* Telephone: 933776662
* Notification through this website in the "Contact" section
* Email: info@eutopica.com

All returns of products, together with their original protected packaging, should be addressed to the following address:
C / Sant Ferràn, 18 - nave 11 - P.I. Almeda - 08940 Cornellà de Llobregat (Barcelona)

D. ANNEXED:

- Manual and electric confetti cannons that do not correspond to "Multicolor, multicolor brightness, silver, white-silver and gold", only the amount corresponding to an empty cannon will be returned as they are considered as special models.


9) Guarantees

All our products are guaranteed nationwide, against manufacturing defects for two years from the date of purchase. The warranty does not include damage caused by misuse or habitual wear.

In case of defective product, we can proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, steps that will be free for the consumer and user.

We will respond to the lack of conformity that is manifested within a period of two years from delivery. The consumer and user must inform us of the lack of conformity within two months of having knowledge of it.

Unless proven otherwise, it will be understood that the products are in accordance with the contract provided they meet all the requirements expressed below:

a) They conform to the description made and possess the qualities of the product that we have presented to the consumer and user in the form of a sample or model.

b) Are suitable for the uses to which products of the same type are ordinarily destined.

c) Present the usual quality and benefits of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product.


10) Conflict resolution

As this is required by the new European regulations, we inform users of the existence of a European litigation resolution platform for online contracting. Thus, for the resolution of consumer litigation (pursuant to Art. 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform that is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES


MODEL OF WITHDRAWAL FORM



If, as a consumer and user, you wish to exercise your right of withdrawal, you can do so through this form, which you must complete and send us.



To the attention of Eutópica S.L., with address at C / Sant Ferràn, 18 - nave 11 - P.I. Almeda - 08940 Cornellà de Llobregat (Barcelona), telephone 933776662 and email address info@eutopica.com.



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I hereby declare that I am withdrawing from my contract to sell the following product or product list:



(Indicate list of products in respect of which the right of withdrawal is to be exercised)



Order on: (Indicate date)



Name of the consumer and user: (Indicate)



Domicile of the consumer and user: (Indicate)



Order number: (Indicate)















_______________________________________________________________________

Signature of the consumer and user (only if the present form is presented on paper)

Date: